The Third Arm® Privacy and Terms

Who are we?

The Third Arm Ltd is a company limited by guarantee.

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (the GDPR)

- When providing services to customers or as an employer the data controller is The Third Arm;

What personal information do we collect from you?

You may give us personal data by:

- Corresponding with us by phone, e-mail or otherwise. We ask you to disclose only as much information as is necessary to provide you with information relating to our products or services.

- Advertising with us.

- Subscribing to digital publications from us.

What information about you do we obtain from others?

When you use our products, we may obtain the following categories of personal data from others:

- Information you voluntarily provide:

You may give us information about you by filling in forms on the site or mobile applications or by corresponding with us by email, phone or otherwise. This includes information you provide when you sign up to use services on our site, subscribe for other services, place an order through our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph.

- Cookies

We collect some information about our users through using cookies on our website:

- to enhance our service to individual users

- to track visitor’s path through the site

- to improve the performance of the website

- to identify repeat visits to the site by users

- and to sell advertising space on the website.

A cookie is a little piece of data stored by the browser on the hard drive of your computer, at the request of our server. Cookies contain information that is transferred to your computer's hard drive. On revisiting the website, our computer server will recognise the cookie, giving us information about your last visit. Cookies help us to improve the website and to deliver a better and more personalised service.

They enable us to:

- Estimate our audience size and usage pattern

- Store information about your preferences

- Allow us to customise the site according to your individual interests

- Speed up your use of the website and searches

You are always free to decline our cookies, if your browser permits, by activating the setting on your browser which allows you to refuse the setting of cookies. You are always free to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your use of the website.

We also use pixel tags, sometimes called web beacons in our HTML-based emails.

We may use third party organisations to conduct research on our website but your information will not be passed on to third parties such as mailing organisations.

Processing is necessary for compliance with a legal obligation to which we are subject.

Why do we collect this information?

We collect the information in order to provide you with our services, to market our services, to improve our site and to recruit staff.

We will use this information:

- To administer and improve our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

- As part of our efforts to keep our site safe and secure;

- To deliver information about our products, where you have subscribed to receive same;

- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

- To make suggestions and recommendations to you and other users of our website about services that may interest you or them.

The legal bases for the processing of your data are:

- That you have provided consent for the processing for marketing purposes;

- Processing necessary for the performance of a contract which you have entered into with us or to take steps at your request prior to entering into a contract;

Who do we share this information with?

We may share your personal data with our selected business associates/ suppliers and contractors to provide you with our services/products. For example, these business partners may include our web hosting provider and our IT service providers

In addition, we may disclose your personal information to third parties:

- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

- If we or substantially all of our assets are acquired by a third party, in which case information held by us about our customers will be one of the transferred assets;

- If we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

Disclosure of your information

We may also share your information with selected third parties including:

- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

We hold a list of all entities with whom your personal data is shared. This list is available on request.

How long do we keep hold of your information?

The time periods for which we retain your information depends on the type of information and the purposes for which we use it. We will keep your information for no longer than is required or permitted.

Do we transfer your information outside the European Union or European Economic Area?


The data that we collect from you is stored in Ireland under Irish law.

What are your rights with respect to your personal data?

You have the following rights:

- The right to access the personal data we hold about you.

- The right to require us to rectify any inaccurate personal data about you without undue delay.

- The right to have us erase any personal data we hold about you in circumstances such as where it is no longer necessary for us to hold the personal data or, in some circumstances, if you have withdrawn your consent to the processing.

- The right to object to us processing personal data about you such as processing for profiling or direct marketing.

- The right to opt out from receiving any marketing communications

- The right to ask us to provide your personal data to you in a portable format or, where technically feasible, for us to port that personal data to another provider provided it does not result in a disclosure of personal data relating to other people.

- The right to request a restriction of the processing of your personal data.

Where our processing of your personal data is based on your consent to that processing, you have the right to withdraw that consent at any time but any processing that we have carried out before you withdrew your consent remains lawful.

You may exercise any of the above rights by contacting

You may lodge a complaint with your local supervisory authority with respect to our processing of your personal data. The local Supervisory Authority in Ireland is the Data Protection Commissioner. The website is

What will happen if we change our privacy notice?

This notice may change from time to time, and any changes will be posted on our site and will be effective when posted. Please review this notice each time you use our site or our services and familarise yourself with the FAQs

Need to contact us?

Email: or use our contact form.