We aim to process your order as quickly as possible. All orders placed before 2pm Monday to Friday are shipped the same day, excluding Public/Bank holidays. Please remember that most carriers do not deliver on Saturdays, Sundays or Bank holidays.
All units are shipped in a padded envelope or bag.
Shipping for our product is available worldwide as follows
Standard (1-2 Business Days) Tracked An Post - €6.20
Royal Mail Tracked 24 Hours - €6.75
Royal Mail Tracked 48 Hours - €5.75
Royal Mail Untracked 48 Hours - €5.10
Rest of Europe:
Standard Tracked (3-5 Business Days): €9.75
Standard Tracked (3-5 Business Days) - €11.15
Rest of World:
Standard Tracked (7-10 Business Days) - €12.25
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option selected.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
Depending on what delivery option you selected your order might still be out for delivery. You can also check the status of your order using your tracking number we sent you in the confirmation email.
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder or contact email@example.com for support
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
Our delivery partners will attempt to deliver your order multiple times. If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. If you require the items, we would ask you to place a new order or contact firstname.lastname@example.org
Sorry your order was cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. An order will also be cancelled if the billing address details don't match the details your bank has on record. We send an email out to confirm the cancellation and you have not been charged.
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try several times. You can track your order with the unique tracking number you got in our dispatch email.
We are sorry you have received a faulty item.
Please contact us and a member of our team will help you arrange for the item to be returned, to either exchange it for the correct one or refund you. Thank you for your patience while we put this right.
Please click here for The The Third Arm product FAQs & Warranty
We accept all well known credit cards:
Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX). The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.
If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. However, the funds will not be released until we have processed your item(s) for delivery. In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order.
If your item is faulty, you can send it back to the return address:
The Third Arm Ltd,
Old Naas Road, Bluebell
The unit comes with a 30 day warranty. Any opening of areas except for battery compartment voids all warranty. Please Ensure your unit is cleaned properly, used sensibly, and kept dry as this will be inspected if returned. Please email email@example.com if you need to open a support ticket.
Refunds will be issued provided it has not been used or the seal broken on the unit, and is returned with any packaging that form part of the goods with a valid proof of purchase.
We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes. Any refunds will be refunded to the same payment method you used when you placed the order.
When you send back an item for an exchange it depend on stock availability at the time. If we don't have the item you want to exchange to, we will process a refund instead. You should receive an email with the details of your return and if we are providing you with an exchange or a refund.
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes. At certain times of the year, the process time will be longer, like around Christmas and public holidays.
Please allow 7 days for the refund to appear in your bank account.